After winning, your funds are credited to your Instantly to your dg777 wallet It's credited instantly — no waiting. The time it takes to withdraw those funds, however, depends on the method:
- bKash / Nagad / Rocket: Usually within 5 to 30 minutes; up to 2 hours during peak times.
- Bank Transfer: Bank transfers may take 1–3 business days.
- Winnings from bonuses: Funds from bonuses with unmet wagering requirements cannot be withdrawn directly — please refer to the Terms & Conditions.
Once a withdrawal request is submitted, the support team verifies it before processing begins. For large first-time withdrawals, KYC verification may be required — once completed, future withdrawals go through faster.
Per dg777 policy, only one account is permitted per person. Creating multiple accounts using the same mobile number, email, or bank account is strictly prohibited.
However, if two different people in the same household — such as a husband and wife, or two brothers — each Completely separate phone number, email, and bank details use it and each registers independently, there's generally no issue.
However, running multiple accounts from the same device or IP address may be flagged as suspicious by the system. In such cases, it's best to let support know in advance. If multiple accounts are detected, all bonuses may be cancelled and the accounts suspended.
Forgetting your password happens to everyone — no worries, it only takes a few minutes to fix. Just follow the steps below:
- Step 1: Go to the login page and click the "Forgot Password?" link.
- Step 2: Enter the mobile number or email you used during registration.
- Step 3: A 6-digit OTP will be sent to your phone — usually within 30 seconds.
- Step 4: Enter the code and set a new password. Your password must be at least 8 characters long.
If you don't receive the OTP, check your spam folder or try again after 1 minute. If your number has changed, contact live chat — the support team will verify your identity and assist you.
dg777's customer support is available seven days a week, around the clock — even on Eid and public holidays. Ways to get in touch:
- Live Chat: Click the chat icon at the bottom right of the website or app. You'll typically get a response within 3–5 minutes. Bangla support is available.
- Email: support@dg777.io — for complex issues, with a response time of 12–24 hours.
- Telegram: You can send a message through dg777's official channels.
For urgent issues such as a locked account or suspicious activity, live chat is the fastest option. When contacting support, have the mobile number registered to your account on hand — it speeds up verification.
There are a few common reasons an account may get locked:
- Five consecutive incorrect password attempts will trigger an automatic 30-minute account lock.
- Suspicious login activity (from a new country or device).
- If KYC verification is incomplete, your account may be partially restricted for large transactions.
- If you have activated self-exclusion.
Solution: Wait 30 minutes first, then try again. If that doesn't work, reach out via live chat. Once your identity is verified, the support team will unlock your account — usually resolved within 15 minutes.
If the account is locked for security reasons, additional verification may be required, such as a photo of your national ID.
dg777 itself charges no fees on withdrawals. However, mobile banking providers (bKash, Nagad, Rocket) may apply their own transfer fees, which are outside dg777's control.
General information on withdrawal limits:
- Minimum withdrawal: Typically ৳300–৳500 (may vary depending on the method).
- Daily Maximum: Up to ৳50,000 for standard accounts; higher limits apply for VIP members.
- Daily limit: You can typically make 3–5 requests per day.
Withdrawals go through most smoothly when your KYC is complete and any bonus wagering requirements have been met. Check the Payments page for the latest limits.
dg777 Your data and funds are our top priority. The security layers in place include:
- 128-bit SSL/TLS Encryption: From login to payment — all communication is encrypted. No third party can intercept it.
- PCI-DSS Standard: Payment information is stored in compliance with international security standards.
- Data Sharing Policy: Your personal information is never sold or shared with any third party. Full details are available in our Privacy Policy.
- Fund Segregation: Player balances are kept separate from the company's operational funds.
- Two-Step Verification (2FA): Enabling this adds an extra layer of protection to your account.
If any suspicious activity is detected, the system automatically sends an alert and temporarily secures the account if needed. If any third party claims to be from dg777 and asks for your password, that's a scam — report it to support immediately.